IGNOU’s Grievance Redressal and Management System (iGRAM) is a web-based platform that allows students to register and track their grievances. It is a one-stop solution for all student-related grievances, ranging from admission and registration to examination and results.
iGRAM was launched in 2011 with the objective of providing a quick and efficient way for students to resolve their grievances. It has since become a popular tool among students, with over 10 million grievances registered on the platform till date.
How to register a grievance on iGRAM
To register a grievance on iGRAM, students need to create an account and log in to the platform. Once logged in, students can click on the “Register Grievance” button to create a new grievance.
When registering a grievance, students need to provide the following information:
- Student name and enrollment number
- Programme of study
- Grievance category
- Grievance description
- Supporting documents (if any)
Once submitted, the grievance will be assigned to a relevant department for resolution. Students can track the status of their grievance by logging in to their iGRAM account.
iGRAM grievance categories
iGRAM grievances are classified into the following categories:
- Admission and registration
- Examination and results
- Study materials and assignments
- Academic counseling
- Financial aid
- Student support services
iGRAM grievance resolution process
Once a grievance is registered on iGRAM, it is assigned to a relevant department for resolution. The department will investigate the grievance and provide a response to the student within a specified time frame.
If the student is not satisfied with the response provided by the department, they can escalate the grievance to the next level. iGRAM has a multi-level grievance resolution process to ensure that all grievances are resolved in a timely and efficient manner.
iGRAM benefits
iGRAM offers a number of benefits to students, including:
- Convenience: Students can register and track their grievances online from anywhere in the world.
- Transparency: The grievance resolution process is transparent and students can track the status of their grievance at any time.
- Accountability: iGRAM holds departments accountable for resolving grievances in a timely and efficient manner.
- Efficiency: iGRAM has helped to reduce the time taken to resolve grievances significantly.
Conclusion
iGRAM is an effective tool that students can use to resolve their grievances quickly and efficiently. It is a transparent and accountable system that holds departments accountable for resolving grievances in a timely manner.
Students are encouraged to use iGRAM to register their grievances, so that they can be resolved quickly and efficiently.
iGRAM FAQ
Q: What is iGRAM?
A: iGRAM is IGNOU’s Grievance Redressal and Management System. It is a web-based platform that allows students to register and track their grievances.
Q: How do I register a grievance on iGRAM?
A: To register a grievance on iGRAM, you need to create an account and log in to the platform. Once logged in, you can click on the “Register Grievance” button to create a new grievance.
Q: What are the different categories of grievances that can be registered on iGRAM?
A: iGRAM grievances are classified into the following categories:
- Admission and registration
- Examination and results
- Study materials and assignments
- Academic counseling
- Financial aid
- Student support services
Q: How long does it take for a grievance to be resolved?
A: The time taken to resolve a grievance depends on the complexity of the grievance. However, iGRAM aims to resolve all grievances within a specified time frame.
Q: What can I do if I am not satisfied with the response provided by the department?
A: If you are not satisfied with the response provided by the department, you can escalate the grievance to the next level. iGRAM has a multi-level grievance resolution process to ensure that all grievances are resolved in a timely and efficient manner.
